The Design of Sites AW
PATTERNS, PRINCIPLES, AND PROCESSES FOR CRAFTING
A CUSTOMER-CENTERED WEB EXPERIENCE

BY DOUGLAS K. VAN DUYNE, JAMES A. LANDAY, AND JASON I. HONG

Home
Table of Contents
About the Book
About Us
Book Praise
Purchase Book

Upcoming Events
Resources
arrow Book Updates
Contact Us

Sign up for customer experience whitepapers and newsletter


Book Updates

The third printing of the book is now available as of October 2003.

We continue to update the book. Please send any suggestions to: douglas@van-duyne.com, landay@cs.berkeley.edu, or jasonh@cs.berkeley.edu.



Privacy Policy

© Copyright 2002 Douglas K. van Duyne, James A. Landay and Jason I. Hong. All Rights Reserved.