b4

Task-based organization at a glance

Site Genre: Pattern Group b

magnify image Figure B4.1This page from Yahoo! illustrates how stringing tasks together can make a site faster and more useful. Here, coffee houses and theaters are only a click away from a restaurant listing, making planning a night out on the town easier.

Background

Used as part of MULTIPLE WAYS TO NAVIGATE (B1) and BROWSABLE CONTENT (B2), this pattern deals with organizing content according to the way customers use it.

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PROBLEM

Completing multiple tasks on a site is not fast and easy unless related tasks are linked together.

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SOLUTION

magnify image FigureB4.5 Link the completion of one group of tasks to the beginning of the next related task or tasks.

Study customers, the tasks they do, and the sequence in which they do them. Then build relationships between tasks and link them so that the completion of one task can immediately precede the start of the next.

Other Patterns to Consider

PROCESS FUNNELS (H1) are similar to task-based organization but are focused on completing extremely specific tasks, with few choices at each step. If you have a HIERARCHICAL ORGANIZATION (B3) of different types of tasks, use CATEGORY PAGES (B8) as directories to content in subcategories.

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Pattern Resources

PATTERN COMMENTS

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