PATTERNS, PRINCIPLES, AND PROCESSES FOR CRAFTING A CUSTOMER-CENTERED WEB EXPERIENCE BY DOUGLAS K. VAN DUYNE, JAMES A. LANDAY, AND JASON I. HONG

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Contact Us We Would Like to Hear from You Please send us your comments, questions and any errata. Although we cannot update your copy, we will organize your feedback on our Web site. We are especially interested in finding out how well particular patterns worked for you and comments you have on improving them. We plan to share new patterns that you have discovered with other readers of the book. You can reach us at douglas@van-duyne.com, landay@cs.berkeley.edu, and jasonh@cs.berkeley.edu, or through our publisher at AWPro@aw.com. Doug van Duyne, James Landay, and Jason Hong

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