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Group Patterns at a glance

h

Helping Customers Complete Tasks at a glance

Pattern group h

Sometimes customers need a little help carrying out a task. This pattern group describes ways to structure your Web site so that customers stay on track to complete tasks.

h1Process Funnel

Removing extraneous information from every page helps ensure that customers complete their tasks. Learn how to create a process funnel to keep customers on track.

h2Sign In/New Account

Repeat customers do not like to type in the same information when making purchases. Learn how to create customer accounts so that you can store personal information and speed up the checkout process.

h3Guest Account

Cautious customers don?????t want to create an account just to use a Web site. Learn how to provide guest accounts so that these customers feel more in control.

h4Account Managment

Customers want to see and manage the information that a Web site keeps about them. Learn how to design an account management interface.

h5Persistent Customer Sessions

Your Web site needs a way to identify and track customers while they?????re on your site. Learn how to implement two solutions: session IDs and cookies.

h6Floating Windows

Although floating windows can be distracting, they can provide additional information while keeping the Web browser on its current page. Learn how to create effective floating windows.

h7Frequently Asked Questions

People often ask the same kinds of questions on a Web site. Learn the basic structure of the FAQ page and how to write one.

h8Context-Sensetive help

Even on the best Web sites, some visitors need additional help to complete complex tasks. Learn how to provide help in strategically placed locations to give people assistance when they need it.

h9Direct Manipulation

Direct-manipulation techniques give customers a better sense of feedback and control. Learn the types of interactions that can be improved with direct manipulation.

h10Clear forms

Forms help you collect important information from customers, but if the forms are confusing or too long, people complete them incorrectly. Learn how to make forms that are clear and to the point, obtaining the information that your site requires.

h11Predictive input

Getting input from customers allows you to provide the information, products, and services they require, but it can also lead to time-consuming typing and input errors. Learn how to use predictive input to obtain information quickly and without error.

h12Drill-down options

Customers often have to select multiple interdependent options to specify a particular output or search for an item. Learn how to allow customers to pick these options quickly without having to wade through all of the possible values.

h13Progress bar

Customers can become frustrated if they experience too many unexpected delays on a Web site. Learn how to use progress bars to set proper expectations and make the time appear to pass more quickly.